The problem
A traveller walks into a station with a train number and three minutes of slack. The departure board gives a platform. Nothing tells them that platform 7 is at the far end past the foot overbridge, that boarding is at coach S4 rather than the middle of the train, or that the queue at the second escalator is shorter.
So they walk fast, guess, and often stand in the wrong place. The train leaves on time and the traveller spends twenty minutes walking the length of a platform looking for a coach number painted on a wall.
The journey here
Enter, orient, find the platform, find the coach position, wait, board. Each phase has its own information and its own failure. The waiting phase in a station is unusual, because people are willing to wait for twenty minutes as long as they are standing in the right place.
What we build
The traveller starts by saying what they want: board a train, exit the station, find food, or sit somewhere quiet. If they are boarding, they enter the train number and see the platform, the coach position, the running status, and the time left before departure. From there the map routes them through the platforms, the foot overbridge, and the subway to the right spot on the right platform.
At KSR Bengaluru this covers the mapped parts of the station, including the platform level, the foot overbridge, and the subway connection. Links are shareable per destination, so a station can publish a link for a platform, a waiting hall, or a specific counter.
The journey view sits on top of the same map: enter, platform, coach, board, with durations and a time to start walking.
What changes
Travellers stop walking the length of a train, and staff answer fewer platform questions during the busiest twenty minutes of the hour. The station gets a picture of where people move and where they stop.
What we need from you
- Station plans, or a walkthrough with someone who knows the platforms
- One point of contact for questions about routes and closures
- Permission to publish a case study
Where this stands
In pilot, at KSR Bengaluru City. The map layer covers the platform level, foot overbridge, and subway, and routing between them runs today. The train number, platform, and coach position flow exists in the app. Station deployments do not depend on codes being scanned at every entrance, because the venue can be carried in the link itself.