Walk, wait, sequence, handoff
A journey is the whole thing: the preparation, the arrival, the walk, the wait, the procedure, and the handover to whoever owns the next step. Here is each phase, what people need in it, and where our work stands.
- 01
Preparation at home
PlanThe part of the journey that happens before anyone enters the building. What to stop eating, what to carry, which gate to use, and when to leave.
- 02
The first hundred meters
ArriveThe distance between the parking spot and the first counter, which is where most hospital visits start badly.
- 03
Between floors
MoveThe vertical part of the journey, where the wrong lift turns a five minute move into fifteen.
- 04
The queue you can watch
WaitWhere you are in the line, how fast the counter moves, and the time to start walking. A queue is the longest part of most visits.
- 05
Three investigations in one day
DoA day of dependent steps, ordered once and re-ordered every time a step slips. This is the part a map cannot do at all.
- 06
After the visit
Follow upReports, next appointments, medication, and the instructions that decide whether the treatment works. The journey keeps going after the building is behind you.